Return & Refund Policy
Return
We only offer 7-day returns for exchanges upon receipt for Malaysia addresses. Requests made after this period may not be considered.
- Returns for size exchanges only eligible for full-priced items;
- To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging.
- Your item needs to have the receipt or proof of purchase.
- Returns and exchanges only granted for one-time per order ID.
Refund
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer's policies.
Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Please return your purchase to the following address:
No.22, Jalan Sungai Jeluh 32/189,
Bukit Naga, Seksyen 32,
40460, Shah Alam, Selangor.
Please contact us at +6012-9235638 or protechofficialstore@gmail.com if you have any questions or doubts.